Press releases

DDU launches complaints e-learning course

8 October 2019

The DDU has today introduced a new members-only e-learning course to help dental professionals effectively manage and respond to patient complaints.

DDU advising more dental professionals on dealing with violent or aggressive patients

19 September 2019

The Dental Defence Union has seen an increase in dental professionals wanting advice or support on how to deal with violent or aggressive patients.

DDU helps dentist to successfully challenge ombudsman decision

6 August 2019

The DDU successfully supported a member to challenge the outcome of a complaint.

GDC plans on the right track, says DDU

31 July 2019

GDC plans to ensure patients are better signposted to the right place to make complaints, were welcomed today by the Dental Defence Union (DDU).

An assistance dog
Dentists should review no dogs policies to recognise assistance dogs according to DDU

29 July 2019

The Dental Defence Union (DDU) is advising dental practices to ensure their policies are updated to ensure patients can attend appointments with assistance dogs.

DDU welcomes plans to speed up GDC investigations

10 July 2019

The DDU welcomes the Department of Health's plans to reform the GDC's fitness to practise (FTP) procedures.

DDU hopeful new statement on health professionals' reflections will help to reassure profession

18 June 2019

A joint statement from healthcare regulators including the GDC, on the benefits of being a reflective practitioner, has been welcomed by the Dental Defence Union (DDU).

DDU launches free associate contract advice service

5 June 2019

Dental professionals concerned about contracts are being offered a free associate contract checking and advice service as part of their Dental Defence Union membership.

DDU publishes advertising wisdom tips for dental professionals

9 May 2019

Dental professionals are being given advice on how to ethically sell themselves in the latest issue of the DDU journal.

DDU welcomes ombudsman's pledge for increased consistency

22 March 2019

The DDU hopes that a PHSO review of the use of clinical advice in complaints will lead to a more consistent and clear approach.