Advisory team

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0800 374 626

International

+44 (0) 20 7022 2209

advisory@theddu.com
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I've had a complaint

  1. Read through our guides on handling complaints.
  2. Send an acknowledgement letter to the complainant, unless the complaint was made verbally and was resolved within one working day.
  3. Send us the relevant information as set out in this guide - I've had a complaint: what to send us.