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16 January 2023
Patients have a right to access their records under data protection law.
5 January 2023
Understanding how clinical negligence claims can be brought is important in knowing how to deal with them appropriately.
15 December 2022
Although it's not common, if you're ever being investigated by the police it's important to know your rights, obligations and where to turn for help.
6 December 2022
Patients may give consent, but they may also refuse or restrict it.
29 November 2022
Explaining the process of how we defend claims against members, and the circumstances when we might settle.
28 November 2022
Social media can be a useful business tool for dental professionals, but it's important to recognise its risks as well as its benefits.
2 November 2022
We can help if misleading information about you has been published or you think you have been defamed.
Understanding the essentials of patient group directions – and how to use them.
28 October 2022
What should you do if a patient wants to record a consultation? And can you do the same?
24 October 2022
Confusion about dental charges and NHS exemption is a common cause for patient complaints, but there are ways to avoid the pitfalls.