Guides

What information do you need to send the DDU if you've had a complaint made against you?

Dentist in his practice next to an empty treatment chair
Deregistering patients in Scotland

2 September 2025

Answering members' questions on the legal and ethical obligations to consider when deregistering patients in Scotland.

Warehouse of records storage boxes
Retaining and destroying patient records

12 April 2024

Complaints and claims for clinical negligence can arise years after treatment. Without records, it may be difficult or impossible to defend them successfully.

Close-up of dental chair
Making adjustments for patients who are obese

20 February 2024

The limit for most standard dental chairs is 20 stone, and allowances might need to be made to safely treat patients whose weight exceeds this.

Image of padlock against digital binary numbers
Protecting patient data

19 February 2024

Data protection law imposes a legal duty on those responsible for personal data to store it securely and protect it from unauthorised or unlawful processing.

Stressed doctor at desk
Dentists' health and wellbeing: sources of support

26 January 2024

Dento-legal concerns can be extremely stressful for dental professionals at every level, but there are lots of places you can turn to for help if you need it.

A man holding a letter
What do I do if I receive a claim?

21 November 2023

Receiving a negligence claim can be upsetting, but we can help guide and support you through the process. Here's what you need to know.

Court
Giving evidence at a court appearance

3 May 2023

A professional witness can be compelled by a court witness summons to give evidence in court.

Upset relative complaining on the phone
Responding to complaints from third parties

28 March 2023

Complaints can come directly from the patient, but sometimes a relative or other third party will contact the surgery first.

Red wooden figure standing in front of plain wooden figures
Leading teams

16 January 2023

If you're a dental professional in charge of a team, the GDC expects you to demonstrate effective management and leadership skills.