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Knowing how to deal with a complaint appropriately can help resolve it quickly and to the patient’s satisfaction, as Dr Leo Briggs explains.
9 March 2015
If you receive a notification from the GDC of a complaint against you, it can help to know what to expect. Presented by John Makin
It's always worth taking the time and trouble to get a dento-legal report absolutely right, says Sue N'Jie.
20 January 2014
In a joint podcast on Direct Access, dento-legal adviser Leo Briggs and the BSDHT's president Julie Rosse talk about the legal and ethical limits of the treatment that a hygienist or therapist can actually provide, the barriers to practising entirely independently and what direct access means in practice.
12 August 2010
Having your reputation called into question is daunting for any dentist. In this podcast, Debbie Herbst, dento-legal adviser, explains how the clinical negligence process works.
12 October 2009
Getting a letter from the GDC saying someone has complained about you can be very worrying. In this podcast, Leo Briggs, dento-legal adviser explains the process.
In this podcast, Mark Phillips, a DDU dento-legal adviser, provides advice to members who find themselves in the media spotlight.
We get lots of enquiries from members around the issue of consent, and it's a factor in almost every aspect of patient interaction. Here we review the main principles.
Patients are increasingly turning to social media to raise their concerns, so it's important to know how to respond if you're criticised online
A GDC fitness to practise investigation can be a daunting experience, but understanding the process - and how we can help - can mean you're better prepared if you're ever under the spotlight.
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