Complaints handling during the COVID-19 pandemic

22 July 2020

Length: 6:59

DDU dento-legal adviser Sue N’Jie explains why it’s important to have good complaint handling policies and procedures in place, especially during the current climate. She also shares examples of the types of complaints we expect to see during the pandemic.

Need more advice? See all of our coronavirus dento-legal guidance.

This page was correct at publication on 22/07/2020. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.