Dental complaints

2 hours of verifiable CPD

e-learning

Complaints are a fact of life in every dental practice. And while no one likes to hear that a patient is unhappy, a complaint is also a golden opportunity to show your practice at its best, as well as uncover issues that need to be addressed.

This interactive DDU course covers all aspects of effective complaints handling, so the whole practice team has the confidence to respond promptly and professionally when a complaint arises.

The course is made up of 5 modules:

  1. Warning signs
  2. Principles and procedures
  3. Resolving a complaint
  4. Learning from complaints
  5. Assessment

Learning objectives:

  • To have an understanding of how and why complaints arise.
  • To offer a comprehensive guide to processes and procedures.
  • To give an understanding of the issues that can arise if a complaint is not managed appropriately.
  • To appreciate how to respond constructively to a complaint to try and avoid it escalating.
  • To learn how to avoid similar complaints occurring and learn from the experience
  • To recognise potential complaints and know how to help prevent them escalating.

2 hours of verifiable CPD

Comments

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  • Dr Kalakonda
  • 13 November 2019 11:05AM

clear concise and comprehensive

  • Anonymous
  • 12 November 2019 3:17PM

Great CPD course - very informative

  • Anonymous
  • 12 November 2019 3:16PM

Excellent course and easy to follow

  • Anonymous
  • 10 November 2019 3:16PM

This is a really good refresher and excellent user friendly delivery style

  • Anonymous
  • 9 November 2019 3:17PM

very good tool In keeping with the necessary knowledge in how to deal with complains