Dental complaints

2 hours of verifiable CPD

e-learning

If you are returning to this course, or have previously enrolled on one of our other courses, please note that you will not be able to use your MDU/DDU website login to access our e-learning. This is due to a temporary issue which we are working to resolve. 

If you are an existing e-learning user, you will need to reset the password for your e-learning account using the email address associated with your membership. You can then go to the course catalogue to access this course.

If you haven’t started an e-learning course before, please click the green Enrol or continue button to register. You can then go to the course catalogue to access this course.

Complaints are a fact of life in every dental practice. And while no one likes to hear that a patient is unhappy, a complaint is also a golden opportunity to show your practice at its best, as well as uncover issues that need to be addressed.

This interactive DDU course covers all aspects of effective complaints handling, so the whole practice team has the confidence to respond promptly and professionally when a complaint arises.

The course is made up of 5 modules:

  1. Warning signs
  2. Principles and procedures
  3. Resolving a complaint
  4. Learning from complaints
  5. Assessment

Learning objectives:

  • To have an understanding of how and why complaints arise.
  • To recognise potential complaints.
  • To offer a comprehensive guide to processes and procedures.
  • To be able to respond constructively to a complaint to try and avoid it escalating.
  • To learn from complaints and prevent similar complaints occuring.

2 hours of verifiable CPD

Not a member?

To support you during the coronavirus pandemic, we have made our e-learning available to all healthcare professionals for free. Simply register then go to the catalogue to enrol on the course.

 

 

 

Comments

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  • Mrs Powell
  • 1 April 2020 1:57PM

very good advice

  • Mrs Miller
  • 20 February 2020 9:49AM

great and informative advice.

  • anon
  • 19 February 2020 4:51PM

very clear good advice

  • Dr Kalakonda
  • 13 November 2019 11:05AM

clear concise and comprehensive

  • Anonymous
  • 12 November 2019 3:17PM

Great CPD course - very informative

  • Anonymous
  • 12 November 2019 3:16PM

Excellent course and easy to follow

  • Anonymous
  • 10 November 2019 3:16PM

This is a really good refresher and excellent user friendly delivery style

  • Anonymous
  • 9 November 2019 3:17PM

very good tool In keeping with the necessary knowledge in how to deal with complains