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2 hours of verifiable CPD
Complaints are a fact of life in every dental practice. And while no one likes to hear that a patient is unhappy, a complaint is also a golden opportunity to show your practice at its best, as well as uncover issues that need to be addressed.
This interactive DDU course covers all aspects of effective complaints handling, so the whole practice team has the confidence to respond promptly and professionally when a complaint arises.
The course is made up of 5 modules:
Learning objectives:
To support you during the coronavirus pandemic, we have made our e-learning available to all healthcare professionals for free. Simply register then go to the catalogue to enrol on the course.
very good advice
great and informative advice.
very clear good advice
clear concise and comprehensive
Great CPD course - very informative
Excellent course and easy to follow
This is a really good refresher and excellent user friendly delivery style
very good tool In keeping with the necessary knowledge in how to deal with complains