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Can I stop treating a patient who complains?

The GDC and the ombudsman do not regard a complaint as reasonable ground for refusing to treat a patient. What's more, doing so could escalate the situation and prompt a further complaint. There may be circumstances where it would be better not to continue treating the patient.

If you have any concerns about treating a patient who has complained, it's better to seek specific advice from the DDU.

This page was correct at publication on 24/11/2021. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

Complaints

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