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What should I do if I receive a solicitor's letter?

Contact us immediately on 0800 374 626. You will be asked to send us the documents we need to respond on your behalf, including:

  • a copy of the letter you have received from the patient's solicitor
  • a signed note asking us to assist you
  • the original records or clear and complete photocopies
  • a factual report of what happened and the names of other dental professionals involved.

Time is of the essence. Records must be disclosed within one month of the solicitor's request.

Read our full guide on what to do if you receive a claim for more information.

This page was correct at publication on 27/04/2022. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

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