Guides

People at computer
GDPR: five things dental practices need to have in place

21 June 2022

A GDPR checklist for dental practices, including fundamental requirements to comply with data protection law.

Writing a report
How to write a response to a complaint

15 June 2022

A properly composed written response is a crucial part of the overall complaints procedure.

Man
NHS complaints procedure: the ombudsman

6 June 2022

Complaints can be escalated to the ombudsman if a local resolution is unsuccessful.

Healthcare professional in a meeting
Risk management for better patient safety

19 May 2022

Effective risk management can help identify, prioritise and manage threats to patient safety.

Teammates, hands in
Working in teams

22 April 2022

Everyone in the dental team has a role to play in contributing to good patient care, so it's important to know how to work together well.

Man reading letter
Understanding associate contracts

21 April 2022

Taking some time before you sign can help avoid professional disputes, which have the potential to disrupt the practice and affect patient care.

Image of a complaint form
Reasons for patient complaints

19 April 2022

Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.

police officers
Reporting criminal convictions and cautions

6 April 2022

What you need to know about your duty to declare any cautions or convictions as a dental professional.

Dentists working together.
Clinical audit, peer review and CPD

6 April 2022

Clinical audits and peer reviews are central to effective quality assurance. They help make sure best practice is being followed, and highlight any improvements in providing care.

Man complaining to dentist
The NHS complaints procedure: local resolution

6 April 2022

Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.