A man holding a letter
What do I do if I receive a claim?

4 May 2020

Receiving a negligence claim can be upsetting, but we can help guide and support you through the process. Here's what you need to know.

Dental professional asking a patient questions. This patient is sitting in a dentist chair.
Guide to consent to dental treatment

1 May 2020

You must seek consent before any investigation or treatment, and certain criteria must be fulfilled for consent from a patient to be valid.

Dental instruments
Risk management in root canal treatment

1 May 2020

Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.

Do Not Pass sign
When consent is withheld

31 January 2020

Patients may give consent, but they may also refuse or restrict it.

Woman on the phone
Communicating effectively with patients

24 January 2020

Communication is a two-way process. Listening to patients and understanding their wishes and expectations is as important as talking to them about their care and treatment.

Man reading letter
I've had a complaint: what to send us

13 January 2020

What you need to send the DDU if you've had a complaint made against you.

Dental team
Listening to patients, staff and dealing with feedback

13 January 2020

Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.

dental surgery with poster in background
Written communication with patients

10 January 2020

The way a practice communicates with patients through its website, marketing literature and other written information needs to make a positive impression.

Man complaining to dentist
The NHS and social care complaints procedure: local resolution

10 January 2020

Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.

Writing a report
Setting out a written complaint response

10 January 2020

A properly composed written response is a crucial part of the overall complaints procedure.