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Podcast and video

Dealing with online criticism

Patients are increasingly turning to social media to raise their concerns, so it's important to know how to respond if you're criticised online

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Journal

DDU journal winter 2018

Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.

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Journal

DDU journal summer 2018

Complaints are common, and it's vital to know how to handle them professionally and appropriately.

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Journal

Social media e-learning for dental professionals

The DDU introduces e-learning to help dental professionals use social media appropriately and avoid the dento-legal pitfalls that can come with it.

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Guide

The golden rules of social media

Dental professionals need to understand the risks posed by social media.

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FAQ

Should I accept a patient's friend request on social media?

Should I accept a patient's friend request on social media?

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Guide

Recording consultations

What should I do if a patient wants to record a consultation?

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News

Dealing with Valentine's Day advances

You probably wouldn't associate passionate feelings with the dental chair, but sometimes patients can misinterpret a dental professional's behaviour and try to turn a purely professional relationship into a romantic one.

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Journal

Are you a social media friend or foe?

Get social media savvy and join the DDU on Facebook

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