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Patients are increasingly turning to social media to raise their concerns, so it's important to know how to respond if you're criticised online
Is your complaints procedure up to task? We examine why they are so important and explain what needs to be included for them to be effective.
Complaints are common, and it's vital to know how to handle them professionally and appropriately.
The DDU introduces e-learning to help dental professionals use social media appropriately and avoid the dento-legal pitfalls that can come with it.
Dental professionals need to understand the risks posed by social media.
Should I accept a patient's friend request on social media?
What should I do if a patient wants to record a consultation?
You probably wouldn't associate passionate feelings with the dental chair, but sometimes patients can misinterpret a dental professional's behaviour and try to turn a purely professional relationship into a romantic one.
Get social media savvy and join the DDU on Facebook