In the latest edition of the DDU journal, the DDU welcomed the recent announcements to reform the dental sector outlined in the 10-year Health Plan and the NHS dentistry contract: quality and payment reforms. This includes a greater emphasis on factors such as preventive care, better remuneration and diversifying the skill mix in dental teams.
However, the DDU stresses that this cannot be done at the expense of weakening dentist-patient relationships and argues that above all, patients most value the continuity of care and the human connection with the dental professionals providing their care.
Indeed, the DDU says, if a problem did arise, there is a better chance of being able to put things right if there is goodwill from both parties. However, if changes are rushed or poorly communicated, there's a risk that the bond between practitioners and patients will be stretched to breaking point and practices will again be left to deal with the fallout.
John Makin, head of the DDU, explains:
"It is vital that the government commits and is successful in reforming NHS dentistry. Nevertheless, it is important that we don’t lose something important in the process. In our response to the government's consultation, we'll be urging them to strike a balance between reform and maintaining the human connection that underpins dental practice.
"Indeed, 'Never treat a stranger' is a piece of wisdom I took to heart when I was a dental student and during my years of practice. In my experience, having the time and opportunities to build a good rapport with my patients helped them to feel comfortable in the dental chair and made it easier to discuss their diagnosis and treatment plan.
"At the DDU, our role is to look after dental professionals, whether it's being at the end of the telephone to provide you with one-to-one advice, or support throughout the life of a complaint or claim. We see first-hand how reassuring that personal touch is for members who are worried about an incident or struggling with the stress of a protracted fitness to practise investigation."
This page was correct at publication on 02/09/2025. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.