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Dental practices are expected to have a quality assurance system in place to monitor and, if necessary, improve services.
14 June 2021
You must seek consent before any investigation or treatment, and certain criteria must be fulfilled for consent from a patient to be valid.
4 June 2021
Using autonotes to record information in a patient's records can lead to an inaccurate account of the appointment.
2 June 2021
Recognise your technical limits when performing root canal treatment and be prepared to refer patients if necessary.
28 May 2021
Asking patients if they drink or smoke often forms an important part of a consultation and treatment plan but may feel intrusive.
10 May 2021
There may be a small number of patients who will not follow government guidance on face coverings in NHS settings.
19 April 2021
Patients may give consent, but they may also refuse or restrict it.
A practice's communication with patients needs to make a positive impression - whether through its website, marketing literature or other written information.
13 April 2021
A properly composed written response is a crucial part of the overall complaints procedure.
12 April 2021
What information do you need to send the DDU if you've had a complaint made against you?