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Handling complaints quickly and effectively is key to avoid the situation escalating.
28 August 2019
Complaints and claims for clinical negligence can arise many years after treatment and, in the absence of records, it may be difficult or impossible to defend an allegation successfully.
16 July 2019
A properly composed written response is a crucial part of the overall complaints procedure.
25 June 2019
A dento-legal report is more complex than a clinical report. Writing it correctly may minimise any requests to you for clarification.
5 June 2019
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
29 January 2019
Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.
10 January 2019
Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions to be aware of.
Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.
9 January 2019
Covering the basics of the NHS and social care complaints procedure in England.