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28 May 2021
Asking patients if they drink or smoke often forms an important part of a consultation and treatment plan but may feel intrusive.
10 May 2021
There may be a small number of patients who will not follow government guidance on face coverings in NHS settings.
19 April 2021
Patients may give consent, but they may also refuse or restrict it.
A practice's communication with patients needs to make a positive impression - whether through its website, marketing literature or other written information.
13 April 2021
A properly composed written response is a crucial part of the overall complaints procedure.
12 April 2021
What information do you need to send the DDU if you've had a complaint made against you?
6 April 2021
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
22 March 2021
Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.
Receiving a negligence claim can be upsetting, but we can help guide and support you through the process. Here's what you need to know.
7 January 2021
Explaining the changes to data protection law introduced as a result of the GDPR and Data Protection Act.