False teeth holding cigarette
Asking patients about drinking and smoking habits

28 May 2021

Asking patients if they drink or smoke often forms an important part of a consultation and treatment plan but may feel intrusive.

Discarded mask in bin
Managing patients who decline to wear a face covering

10 May 2021

There may be a small number of patients who will not follow government guidance on face coverings in NHS settings.

Do Not Pass sign
When consent is withheld

19 April 2021

Patients may give consent, but they may also refuse or restrict it.

dental surgery with poster in background
Written communication with patients

19 April 2021

A practice's communication with patients needs to make a positive impression - whether through its website, marketing literature or other written information.

Writing a report
Setting out a written complaint response

13 April 2021

A properly composed written response is a crucial part of the overall complaints procedure.

Man reading letter
I've had a complaint: what to send us

12 April 2021

What information do you need to send the DDU if you've had a complaint made against you?

Image of a complaint form
Reasons for patient complaints

6 April 2021

Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.

Dentist attending a patient
Listening to patients, staff and dealing with feedback

22 March 2021

Patients and other members of the dental team can be a good source of feedback on the quality of dental care and treatment provided by the practice.

A man holding a letter
What do I do if I receive a claim?

22 March 2021

Receiving a negligence claim can be upsetting, but we can help guide and support you through the process. Here's what you need to know.

Lock on a circuit board
The General Data Protection Regulation and the Data Protection Act 2018

7 January 2021

Explaining the changes to data protection law introduced as a result of the GDPR and Data Protection Act.