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16 December 2019
Dental practices are expected to have a quality assurance system in place to monitor and, if necessary, improve services.
9 December 2019
Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.
7 November 2019
Handling complaints quickly and effectively is key to avoid the situation escalating.
28 August 2019
Complaints and claims for clinical negligence can arise years after treatment. Without records, it may be difficult or impossible to defend them successfully.
25 June 2019
A dento-legal report is more complex than a clinical report. Writing it correctly may minimise any requests to you for clarification.
10 January 2019
Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions to be aware of.
9 January 2019
Covering the basics of the NHS and social care complaints procedure in England.
11 December 2018
There are specific principles and procedures surrounding young patients' consent to treatment.
Assessing dental patients' capacity to consent is a vital part of the treatment process. Here's what you need to know.
20 August 2018
Using templates to record information in a patient's notes can lead to an inaccurate account of the appointment.