Guides

Five people in a waiting room
Quality assurance and patient safety

16 December 2019

Dental practices are expected to have a quality assurance system in place to monitor and, if necessary, improve services.

Man
NHS and social care complaints procedure: the PHSO

9 December 2019

Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.

Doctor talking to patient
Effective complaint handling

7 November 2019

Handling complaints quickly and effectively is key to avoid the situation escalating.

Warehouse of records storage boxes
Retaining and destroying patient records

28 August 2019

Complaints and claims for clinical negligence can arise years after treatment. Without records, it may be difficult or impossible to defend them successfully.

Documents being examined
How to write a professional witness dental report

25 June 2019

A dento-legal report is more complex than a clinical report. Writing it correctly may minimise any requests to you for clarification.

Unhappy patient in private practice
Complaints in the private sector

10 January 2019

Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions to be aware of.

Discussing during a meeting
Introduction to the NHS and social care complaints procedure

9 January 2019

Covering the basics of the NHS and social care complaints procedure in England.

Adult and child
Consent and young patients

11 December 2018

There are specific principles and procedures surrounding young patients' consent to treatment.

Elderly man
Assessing mental capacity

11 December 2018

Assessing dental patients' capacity to consent is a vital part of the treatment process. Here's what you need to know.

Dentist working at computer
Dangers of automatic templates in electronic records

20 August 2018

Using templates to record information in a patient's notes can lead to an inaccurate account of the appointment.