DDU journal summer 2018

Complaints are an unavoidable aspect of dental practice. They can come about for all sorts of reasons, and can have serious consequences if not dealt with appropriately and professionally.

On the other hand, good complaints handling can lead to better outcomes for everyone involved, and can even result in an improved service that benefits patients and dental professionals alike.

In the latest DDU journal we take a thorough look at dealing with dental complaints, covering their causes, how to respond and what you can learn from them. Once you've read the article, test your knowledge to earn one hour of CPD.

Also in this issue:

  • Antibiotics and inappropriate prescribing
  • Dentists as data controllers
  • Relative values: guidance on treating family and friends
  • Social media e-learning for dental professionals

...and much more.

Read the issue in full.

This guidance was correct at publication 30/08/2018. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

You may also be interested in

Case study

Severe post-extraction infection

A male patient in his 40s underwent the extraction of LL5, LL7 and LL8, but suffered a severe post-extraction infection, resulting in the need for emergency drainage under general anaesthesia at hospital.

Read more
Guide

NHS and social care complaints procedure: the PHSO

Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.

Read more
Guide

GDPR: Data subjects' rights

GDPR makes data subjects' rights much more explicit. Here we explain your obligations.

Read more