Complaints are an unavoidable aspect of dental practice. They can come about for all sorts of reasons, and can have serious consequences if not dealt with appropriately and professionally.
On the other hand, good complaints handling can lead to better outcomes for everyone involved, and can even result in an improved service that benefits patients and dental professionals alike.
In the latest DDU journal we take a thorough look at dealing with dental complaints, covering their causes, how to respond and what you can learn from them. Once you've read the article, test your knowledge to earn one hour of CPD.
Also in this issue:
- Antibiotics and inappropriate prescribing
- Dentists as data controllers
- Relative values: guidance on treating family and friends
- Social media e-learning for dental professionals
...and much more.
Read the issue in full.
This guidance was correct at publication 30/08/2018. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.