A clear, concise, effective, published and easily accessible procedure is important so everybody knows what should happen if a complaint arises. This includes patients, staff, patients' relatives and carers, as well as outside bodies that might become involved.
In the latest DDU journal we look at what's required for a comprehensive complaints procedure, helping to make sure everyone at your practice understands the process for making and resolving complaints. Once you've read the article, test your knowledge to earn one hour of CPD.
Also in this issue:
- Assessing capacity to consent in older patients
- Reducing litigation risk when removing wisdom teeth
- Endodontics in general dental practice
...and much more.
Read the issue in full.
This guidance was correct at publication 12/12/2018. It is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.