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Confusion about dental charges and NHS exemption are a common cause of complaint.
17 August 2017
Using templates to record information in a patient's notes can lead to an inaccurate account of the appointment.
7 August 2017
Dental practices are directly responsible for the data held on patients.
What should I do if a patient wants to record a consultation?
31 July 2017
Dental professionals need to understand the risks posed by social media.
Dental professionals have a critical role in monitoring patients' gum health at each check-up.
12 May 2017
Many dental practices now offer procedures intended to enhance patients' appearance and confidence, as well as safeguarding their oral health.
10 August 2015
Your guide to the key legal aspects of tooth whitening
17 January 2014
Effective communication is one of the nine principles of good practice in the GDC's Standards for the Dental Team (2013). This makes business sense. Being able to establish a good professional relationship with patients not only means they are more likely to comply with oral health advice but also increases the likelihood they will recommend your dental practice to others. Dental professionals should be prepared to reflect on their verbal and written communication skills and take steps to improve them where necessary.
Even the most careful and competent dental professional is likely to receive a complaint about the quality of the service, care or treatment they have provided, at some point in their career.
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© 2017 The DDU
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