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Wherever possible, it's best to try and resolve complaints at the local level. Here's what you need to know.
10 January 2019
Complaints arising from independent practice are handled similarly to those in the NHS, but there are some distinctions to be aware of.
Complaints can be escalated to the Parliamentary and Health Service Ombudsman if a local resolution is unsuccessful.
A properly composed written response is a crucial part of the overall complaints procedure.
9 January 2019
Covering the basics of the NHS and social care complaints procedure in England.
Handling complaints quickly and effectively is key to avoid the situation escalating.
Most dental professionals will receive a complaint from a patient at some time in their career, so understanding why they occur is vital.
11 December 2018
Patients may give consent, but they may also refuse or restrict it.
Dental professionals need to be aware of a number of factors before making decisions on behalf of adults lacking capacity.
You must seek consent before any investigation or treatment, and certain criteria must be fulfilled for consent from a patient to be valid. Here we cover the main principles.